How it “thinks”
What’s behind the answers, and why it sometimes makes things up.
Free course · about 1 hour
Use AI assistants with your head, not by chance.
ChatGPT, Claude, Gemini, Mistral, Copilot… They all work in a similar way. In 8 short lessons you’ll learn to ask well, to know when to trust the answer and to protect your data. No jargon, lots of examples to try.
Before you start
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Read the transcript
Every day, millions of people ask an AI assistant for help: to write, to get organised, to understand.
Behind the scenes, the AI picks the most likely word, one after another. It doesn’t look things up in a store of truth.
That’s why how you ask matters: the more context you give (who you are, what you need, tone, format), the more useful the answer.
It can also be wrong with great confidence. Numbers, dates and sources always need checking.
And some things never belong in a chat: passwords, bank details, health information.
In 8 short lessons you’ll learn to do all of this. Shall we start?
What you’ll learn
How to ask
Clear requests = useful answers. With ready-made templates to copy.
How to check answers
The questions to ask yourself before trusting what you read.
How to stay safe
What never to type, and when to say you used AI.
Lessons
0 of 8 completed
- 01The basicsWhat an AI assistant really isHow it works “behind the scenes”, in plain words. And why it is sometimes wrong with great confidence.
- 02The methodAI Fluency: the 4 skills that matterTricks change every month, skills last. Meet the 4Ds for working well with AI.
- 031st D · DelegationDelegation: what to ask AI (and what not to)Not everything should go to AI. Learn when it saves you time and when you’re better off doing it yourself.
- 042nd D · DescriptionDescription: getting your point acrossThe best answers come from the clearest requests. Here are the “ingredients” of a good prompt.
- 053rd D · DiscernmentDiscernment: trust, but with judgementLearn to tell when an answer is good, when it needs checking and when it belongs in the bin.
- 064th D · DiligenceDiligence: privacy, honesty and responsibilityWhat never to type into an AI assistant, when to say you used it, and why the last word is always yours.
- 07In practiceEveryday recipesReady-made templates to copy for the most common situations. Replace the parts in brackets and go!
- 08Finish lineReview and final testReview the key ideas, test yourself and create your certificate.
- 09Optional · RepeatableBonus mission: a real task, start to finishPick an everyday task and complete it with the AI assistant of your choice, using the 4Ds one step at a time.